01 / Context
Where I started
At Wiz, I worked on ZIM, an insurance app with experiences for customers and brokers. My design work covered the policy wallet, insurance quotes, assistance and contact with a broker.
The app had to support several separate tasks: checking an existing policy, requesting a new quote and getting help. I worked on the flows and screens for those tasks across the customer and broker experiences.
02 / My approach
What I did
I worked from the policy wallet into the individual journeys
The wallet gave customers access to their policies. From there, the designs covered policy information and assistance, alongside separate quote flows for different insurance products. The original screens below show those routes.
Broker contact was part of the app
I included broker discovery and communication in the experience. My work covered both the customer-facing screens and the broker side, including the visual system used across them.
I developed the flows through prototypes
At Wiz, my work included research, design sprints, interactive prototypes and usability testing. For ZIM, the project material below includes the workshop, screen flows and interface system I worked on.