UX / Product Design & Research
Turning complex systems
into clear decisions
I’m Victor Luck, a Berlin-based designer with 18 years of experience across AWS, GfK, INDT (Nokia R&D) and Wiz.
Research, product strategy and hands-on design for cloud platforms, industrial systems and insurance. Client projects include Epson, Huawei and Caixa Seguradora.
“Drive customer experience improvements across multiple products or complex product suites, impacting product roadmaps and business goals”
Research in practice
Evidence behind
the decisions
100 customers
Clearer priorities
I ran an unmoderated study on resource-management jobs, pain points, actions and filters. Findings informed the query builder and UX roadmap.
Resource Explorer ↗Epson · At INDTThree AR applications
Tested in context
Usability research covered production analytics, assembly guidance and gesture login, including comfort, navigation and task comprehension.
Industrial AR ↗Wiz · 2017–2018Insurance journeys
Researched and prototyped
I led research, design sprints, prototyping and usability testing across insurance products, connecting customer needs with product decisions.
ZIM insurance ↗Projects
Find and manage cloud resources across accounts
Resource discovery across services, accounts and regions, designed around the way cloud teams work.
Led UX for shared discovery patterns adopted into Cloudscape.
Track strategic initiatives and surface delivery risks
A shared view of initiatives, capabilities, dependencies and risks for AWS teams.
Designed role-based initiative and capability views for AWS teams.
Guide assembly and analyse factory data through AR
One industrial AR programme connecting usability research, production data and assembly guidance.
Led UX and product ownership across research and industrial applications.
Manage policies, get quotes and reach a broker
A mobile experience connecting policies, quotes, assistance and brokers.
Connected insurance journeys through research, prototyping and product design.
Monitor drone missions and respond to security events
Drone surveillance UX at INDT (Nokia R&D), for a system deployed at Google, Cisco and General Motors.
Designed operational UX and a consistent desktop/tablet interface system.
Request insurance assistance and track its progress
Award-winning insurance assistance across mobile, tablet and desktop.
Designed responsive UI for an award-winning service application.